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Career Opportunity

Position: Utility Service Technician / Utility Service Specialist 

Salary Range: Utility Service Technician    $28.10 - $37.66 hourly
                         Utility Service Specialist    $32.46 -  $43.50 hourly

Posted:           August 27, 2021
Closing Date: Open until filled, apply immediately.
First Review of Applications: September 15, 2021

Quick Links:
Career Opportunity Notice Job Description Employment Application Careers at SVWD

About the Position
Scotts Valley Water District is seeking qualified Utility Service Technician / Utility Service Specialist candidates to fill an existing full-time position.

The Utility Service Technician / Utility Service Specialist is an alternately staffed position. Utility Service Technician is the entry and training level position and performs routine work under direct supervision following established guidelines. The Utility Service Specialist is an intermediate journey level position in the Utility Service Technician/Specialist series. At this level, incumbents perform routine and specialized work tasks under general supervision and following established guidelines. Utility Service Specialist is distinguished from the Utility Service Technician by the requirement for subject matter expertise in at least one of the following functional areas: Customer Service, Utility Billing or Water Use Efficiency. . The incumbent is expected to perform more complex tasks, exercise broader discretion and independent judgement, serve as the lead for utility billing, and perform other duties as assigned.

About the District
Scotts Valley Water District has established itself as a regional leader in sustainable water management and is the trusted source of high-quality water for our local community.  The District has about 4,000 customers, employs 18 full-time staff and has an annual operating budget of $7M. 

Minimum Qualifications

Standard office practices and procedures, modern office equipment, common computer hardware and software such as Microsoft Office Suite, effective customer service techniques, principles of written communication, English grammar and basic mathematics, general cash handling practices, record keeping and safe work practices.

In addition for Utility Service Specialist – Advanced user of utility billing software; advanced user of Microsoft Excel; ability to prepare and present reports to the public.

Quickly learn an integrated financial management system, make accurate mathematic calculations, deal tactfully and courteously with the public, staff and vendors, work effectively and maintain attention to detail despite frequent interruptions, quickly learn policies and procedures pertaining to the work, work cooperatively and effectively in a team setting, work independently and in the absence of supervision, understand and carry out oral and written instructions, establish and maintain a variety of filing, record keeping and tracking systems.

Education and Experience
Any combination that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and skills would be:

Utility Service Technician
Experience: Two or more years of customer service experience, preferably in the public sector, utilities or finance.

Education: Completion of high school or its equivalent. Additional related vocational or college education is desirable and may be substituted for experience.

Utility Service Specialist
Experience: Four or more years of experience in the public sector, utilities, finance or other re-lated field. Certificate(s) in a pertinent track may be substituted for experience.

Education: Completion of high school or its equivalent. Additional related vocational or college education is desirable and may be substituted for experience.

Physical Demands
This position requires verbal skills to effectively interface with other staff members and the public; sufficient near vision to read documents and use a computer and far vision when interacting with others; acute hearing is required when communicating via telephone. The ability to push, pull, lift and carry equipment and supplies weighing up to 25 pounds is also required. 

Working Environment
Work is performed in an office environment and the nature of the work requires that the incumbent operate a computer and other office equipment in a seated position for extended periods of time.

License or Certification
Must possess and maintain a valid California Driver’s License and a safe driving record.

To be considered for this position
Please submit via email to employment@svwd.org  a completed District Job application, a detailed resume and a compelling cover letter that describes 1) what makes you a good fit for this position and our team; 2) what differentiates you from other candidates; 3) why did you choose us, the Scotts Valley Water District as a potential employer; and include where you heard about this career opportunity.

Selection Process
All submissions will be acknowledged and reviewed, and those candidates presenting the most relevant qualifications for the position will be invited to continue in the selection process. 

All offers of employment are contingent on proof of a good driving record and successful completion of a District paid physical examination. The District paid physical examination includes physical abilities testing as appropriate for the position and drug and alcohol testing as required for safety sensitive classifications.

This classification is represented by the District’s Employee Union, AFSCME Local 101 (AFL-CIO) and is non-exempt from the Fair Labor Standards Act.

Vacation – up to 2 years 16 days, 2 through 7 years 21 days and over 7 years 26 days annually
Holidays - 11.5 days annually
Sick Leave – 7 days annually
Medical, Dental, & Vision Insurance coverage is provided for employee and eligible dependents
Life and Accidental Death & Dismemberment (AD&D) Insurance
Supplemental Life Insurance
California Public Employee Retirement System (CalPERS) -New Members 2% at 62, Classic Members 2% at 55
457 Deferred Compensation
Tuition Reimbursement
Employee Assistance Program
AFLAC Supplemental Insurance plans