During Regular Business Hours

Call customer service at 831-438-2363.

After Hours and Weekends

After regular business hours and on the weekend, call the number above and follow the directions on the telephone menu to report an emergency water problem. A District staff member will be notified to determine if the leak is the responsibility of the District or the account holder.

If the leak is determined to be an emergency and is the responsibility of the District, staff will take of the problem as soon as it is possible.

If it is determined that the leak is not an emergency, the District must file a "Dig Alert" that may take up to three business days for other utilities to mark the location of their infrastructure (gas, electric, telephone, cable) prior to crews digging in the street.

Online

Use this form to report a problem.  Include your contact information if you would like staff to follow-up.