The Scotts Valley Water District Board of Directors approved a new rate schedule on October 14, 2021.
Changes to the water rates and the water rate structure are effective January 1, 2022. For more info, read the Rate Study Report.
Changes to Your Bill
When does billing switch from bi-monthly to monthly?
The District is transitioning from billing on a bi-monthly basis to billing on a monthly basis in January 2022.
How will my bills change?
Customers will receive a water bill once a month, instead of every 60 days.
Are my water rates changing?
Yes. The District Board of Directors approved a new rate schedule in October. A median single-family household paying $76 a month for water service (based on an average of 4,000 gallons used), is projected to pay $82 a month — an increase of $6. This increase goes into effect Jan. 1, 2022.
I already have Auto Pay set up. Do I need to make any adjustments?
No. Customers already enrolled in Auto Pay do not need to make any changes. Credit cards will be processed for each bill two business days before the delinquent date.
Why did the District change its billing periods?
The are several reasons for the change: 1) to more closely match the service period with billing cycle; 2) to have lower balances and less delinquencies; and 3) to have more equally matched expense and income streams for customers who typically get paid monthly and for District who pays its vendors monthly.
Are there any other changes I should know about?
Water use on bills will be measured in 100-gallon billing units instead of 1,000-gallon units because the smaller measurement is easier to visualize.
Also, to avoid potential late fees, please ensure that the District receives payment prior to the delinquent date. The District will no longer consider the postmark date while processing payments. Pay online to ensure that your balance is paid on-time.
How does my water bill compare to other local agencies water bills?