Start Service
If you are opening an account at a location where there is an existing water meter or connection for a water meter, you can begin water service by completing the online Start Service form or by visiting our office at 2 Civic Center Drive in Scotts Valley during regular business hours (8:00 a.m. to 5:00 p.m. Monday through Friday). A $25 new account fee will be charged to your first bill.
Stop Service
To close your account and stop water service please complete and submit the online Stop Service form or visit our office at 2 Civic Center Drive in Scotts Valley two days before you will need to stop service. A final meter reading will be done and a closing bill will be sent to your new address. This bill will be due upon receipt.
New Service Connections
You will need a new service connection if the location currently does not have a water meter or a water service connection; if you are starting a new construction project; if you are adding fire service; or if you are adding fixtures to an existing building.