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Start/Stop Service

Start Service  
If you are opening an account at a location where there is an existing water meter or connection for a water meter, you can begin water service by completing the online Start Service form below or by visiting our office at 2 Civic Center Drive in Scotts Valley during regular business hours (8:00 a.m. to 5:00 p.m. Monday-Thursday, and every other Friday). A $25 new account fee will be applied on the first bill. This fee will be waived if you enroll in paper-less billing, auto-pay, and register your WaterSmart account.

Start Service Owner

Start Service Non-Owner

Stop Service
To close your account and stop water service in your name, please complete and submit the online Stop Service form below or visit our office at 2 Civic Center Drive in Scotts Valley at least two days before you will need to stop service. A final meter reading will be taken and a closing bill will be sent to the forwarding address you provide. This bill will be due upon receipt.
Stop Service

New Service Connections
You will need a new service connection if the location currently does not have a water meter or a water service connection; if you are starting a new construction project; if you are adding fire service; or if you are adding fixtures to an existing building.

New Service Connections Info