Start/Stop Service

Start Service  
If you are opening an account at a location where there is an existing water meter or connection for a water meter, you can begin water service by completing the online Start Service form or by visiting our office at 2 Civic Center Drive in Scotts Valley during regular business hours (8:00 a.m. to 5:00 p.m. Monday through Friday). A $25 new account fee will be charged to your first bill.


Start Service Owner

Start Service Non-Owner

Stop Service
To close your account and stop water service please complete and submit the online Stop Service form or visit our office at 2 Civic Center Drive in Scotts Valley two days before you will need to stop service. A final meter reading will be done and a closing bill will be sent to your new address. This bill will be due upon receipt.

Stop Service


New Service Connections
You will need a new service connection if the location currently does not have a water meter or a water service connection; if you are starting a new construction project; if you are adding fire service; or if you are adding fixtures to an existing building.

New Service Connections Info