COVID 19 Update
The District understands that some customers may face financial hardships as a result of the COVID-19 emergency and will not be charging late fees on delinquent accounts or disconnecting water service for non-payment untill further notice.
If COVID-19 has significantly impacted your ability to pay, please call (831) 438-2363 to arrange a payment plan.
For customers not struggling financially as a result of COVID-19, your continued prompt payments are especially helpful and appreciated.
Rate Assistance
Rate Assistance is a discounted water rate program to assist eligible low-income households. Participants receive a discounted Basic Service Charge and Uniform Rate for water consumption. Account holders must be enrolled in PG&E CARE to be eligible. To apply, email a completed application to contact@svwd.org, mail to the District office, or drop off in the District’s Drop Box. Apply for Rate Assistance
Qualifying Medical Needs
Qualifying Medical Needs is a discounted water rate designed to assist customers who are themselves or care for resident patients with special medical needs. The medical need must warrant exceptional water use in order to qualify for the program. To apply, email a completed application to contact@svwd.org, mail to the District office, or drop off in the District’s Drop Box. Apply For Qualifying Medical Needs
Online Bill Pay
The Online Bill Pay System allows you to pay your bill online 24/7 from the convenience of work or home using your Visa or Mastercard.
Click here to make a one-time payment: Pay My Water Bill
Register Your Account Online
- Sign up for electronic bills (or e-bills) to be sent to your email
- Pay your bill online with a credit card (Visa or Mastercard)
- Set up automatic payments (AutoPay) through your credit card (Visa or Mastercard)
- Save on postage and paper by viewing your current and past bills online
Click Here to Register Your Account
AutoPay
Instructions to register your account are above.
With AutoPay, you'll never have to worry about writing a check, paying for postage, or risking costly late fees again. Through AutoPay, your bi-monthly bill is paid automatically from debit or credit card (Visa or Mastercard).
| Auto payments are processed around the 5th of the month after bills are sent. |
By Phone
Make a one-time payment by Visa or MasterCard over the phone by calling Customer Service at (831) 438-2363 during our regular business hours of 8:00 a.m to 5:00 p.m Monday - Friday.
By Mail
Send payment to 2 Civic Center Dr. Scotts Valley, CA 95066
Drop Box
There is a Drop Box in the parking lot for payments made after hours, on weekends, or on holidays. The Drop Box is checked Monday - Friday during regular business hours. Please do not leave cash payments in the Drop Box.
Walk-in
Payments may also be made at the District office, located at 2 Civic Center Drive during regular business hours. You can pay your bill with cash, check, Mastercard or Visa.
What to do if Your Bill is Past Due
Customers who need to discuss options to avoid the shut-off of water service for non-payment can call Customer Service at (831) 438-2363.
The District's Delinquent Accounts Policy can be accessed below:
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