About Us

Special District
Scotts Valley Water District is a special district, which is an independent unit of local government serving the needs of the community. Special districts are the most efficient forms of government since the cost of the services provided to the customers directly equals the revenue generated from the charges for services provided.

Customers
SVWD serves a population of over 10,700 through 4,200 water connections.

Mission (WHAT)
The Scotts Valley Water District (SVWD) is a dynamic organization whose purpose is to deliver a sustainable high-quality water supply in an environmentally responsible, transparent and sound financial manner while providing outstanding customer service.

Core Values (HOW)

  • Be adaptable and forward-looking
  • Nurture positivity and collaboration
  • Strive for efficiencies
  • Go above and beyond the average level of service

Vision (WHY)

  • Be a high-performance organization by defying the public agency stereotype and converting problems to solutions.

Strategic Goals

1.   Water Resource Management: Meet the current and future water supply needs of the District’s customers.

  •  Utilize the recharge capacity in the Santa Margarita basin by

                - Maximizing the potential use of recycled water
                - Identifying and implementing regionally beneficial conjunctive use projects
                - Achieving maximum feasible water conservation and efficient use

  •   Improve the aesthetics of the drinking water

2.   Water System Integrity: Provide continual investments in the District’s infrastructure and process improvements.

  • Maintain all assets within their useful life threshold
  • Realize increased operational efficiencies by utilizing technology and innovative solutions
  • Optimize the redundancy and effectiveness of the system and facilities

3.   Financial Stewardship: Manage the District’s financial resources in a responsible manner.

  • Strive for maximum efficiency and transparency
  • Maintain fair, effective, and legitimate rates and fees that are sufficient for meeting operating and capital needs while providing for adequate reserves

4.   Public Outreach: Foster relationships and communications with the District’s stakeholders and the community.

  • Engage the community to increase the visibility of District activities and advance public awareness on water matters
  • Identify, develop and strengthen strategic alliances, both private and public

5.   Organizational Vitality: Commit to recruiting and retaining the highest quality employees and board members.

  • Value and reward competence, team spirit and creativity
  • Cultivate productive work conditions and positive workforce culture
  • Boost opportunities for continuous training and knowledge transfer