All FAQs

Customer Info

Please visit the Start/Stop Service page for more information.

If your water usage has increased unexpectedly, you may have a leak somewhere in your system. The most common types of leaks are running toilets, broken landscape irrigation pipes, and/or broken main lines from the meter to your home. Please refer to Information about Leaks for tips on how to investigate if you may have one of these types of leaks.

Water rates are approved by the Board of Directors and the most recent rate changes are listed in Rates and Fees section on our website.

No, you will need to complete, sign, and submit a Stop Service form to the District office to have your service stopped. You can come into the office to fill out the form or email it to contact@svwd.org.

When the water in your main service line gets stirred up, it can cause the sediment that has settled in the bottom to come through your faucets. This can typically be cleared up by flushing out your system. Simply go to an outside hose bib or, if you don’t have an outside hose bib, the faucet that is the farthest from the street. Turn the cold water on and let it run for about 10 to 15 minutes, or until the color has cleared up. It is important to use cold water while you flush so that the sediment does not get drawn into your hot water heater and take much longer to flush out.  If you have further questions or need more assistance, please contact us.

You will see a “Basic Service Charge” on each bi-monthly water bill. This service charge is a fixed amount based on the size of your meter. The basic service charge covers the costs of the District’s operations, including water storage facilities, pumping maintenance, water testing and meter readings. Revenue generated from water billing is directly equal to the expense of providing safe and reliable water service. Please visit the Rates and Fees page for more information.

Please visit the Rates and Fees page for more information.

No, we do not collect water deposit fees.

Yes, you can request an extension on your bill. We will review each request on a case by case basis.

Water use varies from household to household based on the number of people living in the home, how much landscape or garden space is being watered or if there are any special needs being considered.  50 gallons per day per person in the winter (as irrigation is usually not being used) should be the maximum, although it is not difficult to use 35 gallons per person per day. Summer irrigation would increase that amount but varies greatly depending on the lot size, efficiency of irrigation and whether there is a lawn or pool.

 

Please visit the How to Pay Your Bill page for more information.

Your Water

No, we do not add fluoride to the potable water supply or the recycled water supply. 

No.  Scotts Valley Water District does not currently add, or have any plans to add fluoride to the potable or recycled water supply.

Please visit the Water Quality page for more information.

Scotts Valley Water District tests for lead quarterly in source water pumped from wells and treated water as it leaves the treatment plants. Our samples are always negative for lead. Since 1993, the District has regularly tested the water at a selected number of higher-risk homes. These homes were constructed using copper pipes with lead solder prior to the 1986 federal ban on lead solder. Our monitoring is conducted in accordance with regulatory requirements and guidance.

If you’re concerned your home plumbing may contain lead in its pipes or fittings, you may want to have your water tested by a state-certified laboratory. Testing is the only way to confirm if lead is present or absent. For more information on testing your water, contact a drinking water laboratory. 

Here are three in our area:
Soil Control Lab (831) 724-5422
Monterey Bay Analytical Services (831) 375-6227
Bolsa Analytical Lab (831) 637-4590

The Scotts Valley Water District monitors water quality at the groundwater production wells for the constituents required by the Safe Drinking Water Act and under Title 22 of the California Code of Regulations. The District annually prepares and distributes the SVWD Annual Water Quality Report to keep customers informed on water quality issues. This report provides the public with detailed results of water-quality testing, a description of the water source, answers to common questions about water quality, and other useful water quality information.

The Scotts Valley Water District's annual water quality report can be found here.

Drinking water standards are adopted by the California Department of Public Health (CDPH) Drinking Water Program pursuant to the California Safe Drinking Water Act.  Drinking water standards are enforced and monitored by the CDPH and local health departments.

SVWD water, which comes from groundwater wells, has continuously met or exceeded every water quality standard set by State and Federal Water Quality Standards.

Please visit the Water Supply page for more information.

Please visit the Recycled Water page to learn more.

The recycled water distributed by the Scotts Valley Water District may be used for many non-potable uses including construction purposes, irrigation of schools, parks, golf courses, HOA common landscape areas and commercial landscapes, and irrigation of all types of food crops (including those eaten raw).

Please visit the Recycled Water page for more information.

Please visit our Recycled Water page for more information.

Conservation

Please visit the Water Efficiency Program page for more information.

The Watering Schedule can be found here.

Please visit the Water Waste page for more information.

About

The Board of Directors has oversight over Scotts Valley Water District and appoints the General Manager to handle day-to-day operations. The directors have the power to set water rates, establish policies that support the vision and the mission of the district, and to provide direction to the General Manager on matters within the authority of the Board. The operation of the District requires that the directors remain objective and responsive to the needs of the public they serve, make decisions within the proper channels of governmental structure and not use the public office for personal gain.

Regular meetings are scheduled for the third Thursday of each month at 7:00 p.m. at the Santa Margarita Community Room, 2 Civic Center Dr.

Meeting dates are subject to change, please contact the District for date confirmation at (831) 438-2363.

Board members are elected to four-year terms and have no term limits. Elections are staggered, every other November two to three director seats are up for election. Interested applicants may submit a letter of interest and a resume to the Board President. Please visit the Board of Directors page for more information.