Sign In
Scotts Valley Water District    
2 Civic Center Dr. Scotts Valley, CA 95066 
(831) 438-2363 
::  contact@svwd
.org
HomeBoard of Directors
Welcome
View/Pay Bill
About Us
Board Committees
Board of Directors
Board Meeting Agendas and Minutes
Conservation & Water Use Efficiency
Contact Us
Customer Service
Engineering
Forms
Leaks
Permits
Ordinances and Resolutions
Rebates
Recycled Water
Reports
Water Rates
Water Quality
Employment

Customer Service



::

How to Contact Us

Our customer service staff is available to address any questions or concerns you may have regarding your water service.  You can contact customer service Monday - Friday from 8:00am to 5:00pm.

 

 

 

Phone:    (831) 438-2363

Fax:        (831) 438-6235

Email:     contact@svwd.org

Address:  2 Civic Center Dr., Scotts Valley, CA 95066


 

::

Customer Service Information

• View/Pay Bill

• Automatic Payment Authorization Form

• Water Bills

• Start/Stop Service

• District Holiday Schedule

• Water Rates and Fees

• How to read your meter

• Checking for leaks

• How to obtain a leak adjustment

• Rebates

• Water Conservation Regulations

 

 

 


  

 

::

Water Bills

► All bills are due on the twentieth (20th) day following the billing month. 
Make checks payable to Scotts Valley Water District (Please include account number on the check).
► 
Payments should be mailed to P.O. Box  660006  Scotts Valley, CA 95067-0006.  ► The District office has a night deposit box in which payments can be placed at any time, but will be  posted on the next business day. We do not recommend placing cash payments in the night box as it is not guaranteed to be safe.
► If the payment is not received in full, or post marked by the delinquent date, a fee of $10.00 will be applied to the account. 

 
 

Meters are normally read during the second week of the even months and consumption is calculated on a sixty (60) day cycle.  The bills are issued at the end of the even months (February, April, June, August, October and December).  The basic service charge is also calculated on a sixty (60) day cycle which runs through the end of the billing month for services already rendered. 


::

Start/Stop Service

 

To start and stop service you can download the appropriate form below and send it to our office.

 

Start Service - Owner

Start Service - Non-Owner
Stop Service


::

District Holiday Schedule


Holiday Day of Week Date
New Year's Day (observed) Thursday January 1, 2014
President's Day Monday February 17, 2014
Good Friday * Friday April 18, 2014
Memorial Day Monday May 26, 2014
Independence Day Friday July 4, 2014
Labor Day Monday September 1, 2014
Veteran's Day Tuesday November 11, 2014
Thanksgiving Day Thursday November 27, 2014
Day After Thanksgiving Day Friday November 28, 2014
Christmas Eve Wednesday December 24, 2014
Christmas Day Thursday December 25, 2014
New Year's Eve Wednesday December 31, 2014

* We will be open in the morning on Good Friday and will close at 12:00pm.


::

Water Rates and Fees

You can view a list of the current water rates and fees by clicking 'Water Rates' from the left navigation bar.


::

How to read your meter

Reading your water meter can help you monitor your water usage and determine if you have a possible leak. Use the in-depth guide below in order to assist you.
 

 How To Read Your Water Meter


::

Checking for leaks

If a leak is detected, likely culprits are toilets and irrigation systems.


• Checking for toilet leaks

1. Put 3-5 drops of food coloring in the toilet tank.

2. After 1 hour, check the toilet bowl to see if colored water has escaped into it from the tank.

3. If you see colored water in the bowl, the toilet probably has a flapper leak. Replace or readjust the  flapper.


• Checking for irrigation leaks

1. Taller, greener vegetation or moss growing around the sprinkler heads are signs of a damaged or dirty valve. Clean and replace worn parts.

2. Wet spots, mud, and eroding soil may indicate a broken pipe. Dry spots in your lawn could also be a sign that a sprinkler is damaged. To locate the source of the leak, dig around the sprinkler.

3. Wet spots on pavement also indicate possible leaks. Watch your sprinklers to determine which one is showering the pavement. Turn off the water, and check the sprinkler head and riser. Sprinklers spouting geysers indicate broken sprinkler heads. Replace them.


::

How to obtain a leak adjustment

To obtain a leak adjustment, the customer must submit a Leak Adjustment Request. The Leak Adjustment Request form can be downloaded by clicking the link below or can be obtained from the District office. Current leak adjustment policy states the customer may receive a credit of up to 75% of the cost of the water lost due to a leak outside of the customer's control. The Leak Adjustment Request form along with receipts for repairs are to be mailed to Scotts Valley Water District, P.O. Box 660006, Scotts Valley, CA 95067-0006 or faxed to (831) 438-6235. Leak adjustment requests must be submitted no later than 30 days after the end of the billing period during which the leak was repaired. If your leak adjustment is approved, the amount awarded will be credited to your account. We do not issue cash or check refunds. Please allow one full billing cycle (60 days) for your credit to process.

 

 

 Leak Adjustment Request Form


::

Toilet and Washing Machine Rebates

Customers who replace existing water fixtures with approved low flow fixtures as per the Uniform Building Code are eligible for a credit on their water bill. We do not issue cash or check rebates and the credit is applied directly to the account where the fixture is installed. To qualify for a credit, you must submit a completed rebate application form along with a copy of the receipt showing purchase of the installed low flow fixture or fixtures. No credit will be given for labor. The District reserves the right to inspect the customer's premises for purposes of verification. Retrofit credits will be awarded in the following amounts:

 

(a)        Credit of up to $100 for replacing a toilet using over 1.6 gallons per flush with a High Efficiency Toilet (HET) averaging 1.28 gallons per flush or less;

 

(b)        Credit of up to $50 for replacing a toilet using 1.5 to 1.6 gallons per flush with a HET;

 

(c)        Credit of up to $50 for replacing a higher volume urinal with a High Efficiency Urinal using 0.5 gallons per flush or less;

 

(d)        Credit of up to $100 for replacing a water-using urinal with a waterless urinal;

 

(e)        Credit of up to $100 for installing an approved H-axial washing machine in a residential application to replace a washing machine that does not meet this approval standard;

 

(f)         Credit of up to $200 for installing an approved H-axial washing machine in a commercial application to replace a washing machine that does not meet this approval standard.  Commercial application is herein defined to mean any washing machine that is coin operated and is intended to serve more than one family, residential structure or premise.

 

The City of Scotts Valley is offering an additional rebate of up to $100 if the cost of your new HET exceeds $100.  To qualify you must be approved for the Scotts Valley Water District retrofit credit first and connected to the City sewer system.

 

Credit is available for more than one fixture per residence or business.  There is no limit on the number of rebates.  If you replace two toilets then you are eligible for a credit of up to $200, 3 toilets - $300, 4 toilets - $400, etc.

 

 

 Approved Toilet List

This detailed list provides toilet performance information based on testing done by the California Urban Water Conservation Coucil.  We highly recommend choosing a toilet that flushes at least 800 grams per flush.


Find a local business that sells High Efficiency Toilets

 

 

Read more information about High Efficiency Toilets
 


Approved washing machines

Customers are required to submit a Rebate Application along with a copy of the receipt for purchase when requesting a credit.  Make sure to include all receipts if applying for a rebate for more than one fixture, toilet, and/or washing machine.  Devices must be purchased and installed no more than 90 days prior to submitting an application.

 

 

 

 

 Rebate Application

 

 


 

Home | Board of Directors