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• Water Bills

• Start/Stop Service

• District Holiday Schedule

• Water Rates and Fees

• How to read your meter

• How to check for leaks

• How to obtain a leak adjustment

• Rebates

• Application for Will Serve Letter

• Water Conservation Regulations

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To start and stop service you must contact the Scotts Valley Water District at (831) 438-2363 or visit us in person at 2 Civic Center Dr. Scotts Valley, during our business hours of 8am - 5pm, Monday-Friday.  In order to discontinue your service, we will need either the name of the landlord or the last name of the new owner.  A district employee will have to come to your site in order to read the meter.

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Holiday	Day of Week	Date
New Year's Day	Tuesday	January 1, 2008
President's Day	Monday	February 18, 2008
Good Friday *	Friday	March 21, 2008
Memorial Day	Monday	May 26, 2008
Independence Day	Friday	July 4, 2008
Labor Day	Monday	September 1, 2008
Veteran's Day	Monday	November 10, 2008
Thanksgiving Day	Thursday	November 27, 2008
Day After Thanksgiving Day	Friday	November 28, 2008
Christmas Day	Thursday	December 25, 2008
Christmas Eve (observed)	Friday	December 26, 2008
New Year's Eve (observed)	Friday	January 2, 2008

* We will be open in the morning on Good Friday and will close at 12:00pm.

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You can view a list of the current water rates and fees by clicking 'Water Rates' from the left navigation bar.

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To check for leaks, turn off all water faucets in your home (including your ice maker). Do not turn the water off at the meter. If your meter doesn’t have a leak detector, it will have a sweep hand. Record the meter reading or mark the needle position with a pencil or piece of tape. Keep the water off. Wait at least 15 to 30 minutes.  Reread the meter gauge to determine if any water has been used. If a leak is detected, likely culprits are toilets and irrigation systems.

• Checking for toilet leaks

1. Put 3-5 drops of food coloring in the toilet tank.

2. After 1 hour, check the toilet bowl to see if colored water has escaped into it from the tank.

3. If you see colored water in the bowl, the toilet probably has a flapper leak. Replace or readjust the  flapper.

• Checking for irrigation leaks

1. Taller, greener vegetation or moss growing around the sprinkler heads are signs of a damaged or dirty valve. Clean and replace worn parts.

2. Wet spots, mud, and eroding soil may indicate a broken pipe. Dry spots in your lawn could also be a sign that a sprinkler is damaged. To locate the source of the leak, dig around the sprinkler.

3. Wet spots on pavement also indicate possible leaks. Watch your sprinklers to determine which one is showering the pavement. Turn off the water, and check the sprinkler head and riser. Sprinklers spouting geysers indicate broken sprinkler heads. Replace them.

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To obtain a leak adjustment, the customer must submit a Leak Adjustment Request. The Leak Adjustment Request form can be downloaded by clicking the link below or can be obtained from the District office. Current leak adjustment policy states the customer shall receive a credit of up to 75% of the cost of the water lost due to a leak outside of the customer's control. The Leak Adjustment Request form along with receipts for repairs are to be mailed to Scotts Valley Water District, P.O. Box 660006, Scotts Valley, CA 95067-0006 or faxed to (831) 438-6235. Leak adjustment requests must be submitted no later than 30 days after the end of the billing period during which the leak was repaired. If your leak adjustment is approved the amount awarded will be credited to your account. We do not issue cash or check refunds. Please allow one full billing cycle (60 days) for your credit to process.

 Leak Adjustment Request Form

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Customers who replace existing water fixtures with approved low flow fixtures as per the Uniform Building Code are eligible for a credit upon their water bill. We do not issue cash or check rebates and the credit is applied directly to the account where the fixture is installed. To qualify for a credit you must submit a completed rebate application form along with a copy of the receipt showing purchase of the installed low flow fixture or fixtures. No credit will be given for labor. The District reserves the right to inspect the customer's premises for purposes of verification. Retrofit credits will be awarded in the following amounts:

(a)        Credit of up to $200 for replacing a toilet using over 1.6 gallons per flush with a High Efficiency Toilet (HET) averaging 1.28 gallons per flush or less;

(b)        Credit of up to $100 for replacing a toilet using 1.5 to 1.6 gallons per flush with a HET;

(c)        Credit of up to $100 for replacing a higher volume urinal with a High Efficiency Urinal using 0.5 gallons per flush or less;

(d)        Credit of up to $200 for replacing a water-using urinal with a waterless urinal;

(e)        Credit of up to $100 for installing an approved H-axial washing machine in a residential application to replace a washing machine that does not meet this approval standard;

(f)         Credit of up to $200 for installing an approved H-axial washing machine in a commercial application to replace a washing machine that does not meet this approval standard.  Commercial application is herein defined to mean any washing machine that is coin operated and is intended to serve more than one family, residential structure or premise.

**New**  The City of Scotts Valley is offering an additional rebate of up to $200 if the cost of your new HET exceeds $200.  To qualify you must be approved for the Scotts Valley Water District retrofit credit first.

Credit is available for more than one fixture per residence or business.  There is no limit on the number of rebates.  If you replace two toilets then you are eligible for a credit of up to $400, 3 toilets - $600, 4 toilets - $800, etc.

 Approved Toilet List

This detailed list provides toilet performance information based on testing done by the California Urban Water Conservation Coucil.  We highly recommend choosing a toilet that flushes at least 800 grams per flush.

Find a local business that sells High Efficiency Toilets

Read more information about High Efficiency Toilets

Approved washing machines

Customers are required to submit a Rebate Application along with a copy of the receipt for purchase when requesting a credit.  Make sure to include all receipts if applying for a rebate for more than one fixture, toilet, and/or washing machine.  Devices must be purchased and installed no more than 90 days prior to submitting an application.