If you are opening an account on a premise where there is an existing water meter or connection for a water meter, you can begin water service by completing the online start service form or visiting our office at: 2 Civic Center Drive, Scotts Valley, during our regular business hours of 8:00 a.m. to 5:00 p.m. Monday through Friday. A $25.00 new account fee will be charged to your first bill.
To close your account and stop water service please complete and submit the online stop service form or visit our office at 2 Civic Center Drive, Scotts Valley, two days before you will need to stop service. A final meter reading will be done and a closing bill will be sent to your new address. This bill will be due upon receipt.
New Service Connections
You will need a new service connection if the premise currently does not have a water meter or a water service connection; if you are starting a new construction project; adding fire service; or adding fixtures to an existing building.